CXplainAI
Empower Your CX Team
Our internally-facing knowledge management system delivers your CX team fast, secure, high-quality access to your internal knowledge, wherever it resides. Intuitive dashboards and monitoring tools give executives and supervisors real-time visibility into trends, conflicting documents, customer pain points, and areas for service improvement.
Faster Answers
Access answers from your documentation 98% faster.
Higher Accuracy
Increase employee accuracy and pinpoint outdated documents.
Fewer Interruptions
Reduce supervisor and peer interruptions by 60%.
Better Training
Slash employee training time by 50% and increase independence.
Happier Customers
Earn lasting loyalty with exceptional customer service.
Why waste time hunting for information when fast, accurate answers are just a question away?
The Cure for Chaos
A Supercharged
Knowledge Assistant
CXplainAI is your organization’s trusted knowledge assistant, designed to supercharge access to you internal knowledge.
CXplainAI:
Reduces time searching through your documentation
Minimizes supervisor interruptions
Shortens training time
With its intuitive interface and powerful AI capabilities, CXplainAI ensures your team can focus on delivering exceptional service, every time.
Instant Access to Your Policies, Procedures, and Processes
Ask a question to our custom-trained AI model and it will navigate your organization's policies, procedures, and processes to deliver instant answers.
Clickable citations allow you to view the source documents for the AI's answer within the app or your browser.
Receive, translate, and answer questions in over 50 languages to provide support for diverse teams and customers.
Integrated Document Viewer
CXplainAI's integrated document viewer enables you to view your documents used by the AI's answer side by side with your chat.
No more switching windows or hunting for documents.
Optionally, the viewer can jump to relevant section(s) and highlight key passages, making it easy to see where in the document the AI found information to answer the question. You can even search, download, or print your documents effortlessly, all within the same window.
Focused Conversations.
Smarter Document Analysis.
CXplainAI’s chat modes put you in control of how the AI searches and responds. Whether you want the AI to focus on specific documents or blend those with your full knowledge base, these modes make it easy to guide the conversation.
The Focused Sources chat mode helps you:
Pinpoint answers from selected files, filtering out unrelated documentation
Compare, analyze, and generate content using only the documents you choose
Surface knowledge gaps, obsolete documents, and inconsistencies across sources
With Focused and Blended chat modes, you can analyze multiple documents at once and chat directly with them—just select the files, ask your question, and let CXplainAI deliver focused, context-aware answers.
Access to these advanced modes can be configured by user level, giving you full control over who can narrow the scope of the AI's responses.
The result? Smarter conversations that align with your specific needs, while keeping full control in your hands.
CXplainAI Insights: Patterns to Progress
The CXplainAI Insights Report analyzes team questions and AI responses in seconds. This powerful tool identifies trends and reveals customer pain points to optimize your processes and elevate team performance. Drive smarter decisions with user and customer data delivered instantly and on-demand.
Human-Guided AI Tuning
CXplainAI doesn’t just respond— it evolves. Every improvement is powered by a feedback loop that puts your team’s expertise at the center, supported by ours.
Our team works with yours to review responses, apply updates, and ensure the AI continues to align with your documentation and expectations. Through our integrated flagging system, your team can mark incomplete or inaccurate answers, point to better source material, or provide the correct answer directly. We turn that feedback into lasting improvements.
What sets us apart is the human conversation behind the AI. Our team communicates directly with yours inside the platform, asking clarifying questions, confirming intent, and ensuring every adjustment aligns with how you want the AI to respond.
You stay in control with full visibility. Supervisors can review flags, manage updates, and subscribe others to ensure collaboration across departments.
It’s a human-first approach to AI training—personalized, transparent, and designed to keep your assistant getting smarter every day.
Monitor With Ease
The CXplainAI Executive Dashboard delivers real-time metrics on user activity, AI training and feedback. Gain a clear overview of AI performance and focus on what matters most with intuitive, data-rich visualizations.
Role-based permissions are included.
Fast
CXplainAI provides blazing-fast access to your organization's documentation, helping your team resolve inquiries 98% faster.
Easy
With a simple setup and no document preparation required, CXplainAI is easy to onboard and start using immediately.
Secure
CXplainAI ensures enterprise-grade security, safeguarding sensitive data with advanced permissions and encryption.
Private
Protect your customers and employees' privacy with CXplainAI's built-in PII management and data privacy compliance.
The CXplainAI Advantage
The CXplainAI Advantage
