CXplainAI
Empower Your CX Team
Our internally-facing knowledge assistant delivers your CX team fast, secure, high-quality access to your internal knowledge, wherever it resides. Intuitive dashboards and monitoring tools give executives and supervisors real-time visibility into trends, conflicting documents, customer pain points, and areas for service improvement.
Faster Answers
Access answers from your documentation 98% faster.
Higher Accuracy
Increase employee accuracy and pinpoint outdated documents.
Fewer Interruptions
Reduce supervisor and peer interruptions by 60%.
Better Training
Slash employee training time by 50% and increase independence.
Happier Customers
Earn lasting loyalty with exceptional customer service.
Why waste time hunting for information when fast, accurate answers are just a question away?
The Cure for Chaos
A Supercharged
Knowledge Assistant
CXplainAI is your organization’s trusted knowledge assistant, designed to supercharge access to you internal knowledge.
CXplainAI:
Reduces time searching through your documentation
Minimizes supervisor interruptions
Shortens training time
With its intuitive interface and powerful AI capabilities, CXplainAI ensures your team can focus on delivering exceptional service, every time.
Instant Access to Your Policies, Procedures, and Processes
Ask a question to our custom-trained AI model and it will navigate your organization's policies, procedures, and processes to deliver instant answers.
Clickable citations allow you to view the source documents for the AI's answer within the app or your browser.
Receive, translate, and answer questions in over 50 languages to provide support for diverse teams and customers.
Integrated Document Viewer
CXplainAI's integrated document viewer enables you to view your documents used by the AI's answer side by side with your chat.
No more switching windows or hunting for documents.
Optionally, the viewer can jump to relevant section(s) and highlight key passages, making it easy to see where in the document the AI found information to answer the question. You can even search, download, or print your documents effortlessly, all within the same window.
Monitor With Ease
The CXplainAI Executive Dashboard delivers real-time metrics on user activity, AI training and feedback. Gain a clear overview of AI performance and focus on what matters most with intuitive, data-rich visualizations.
Role-based permissions are included.
CXplainAI Insights: Patterns to Progress
The CXplainAI Insights Report analyzes team questions and AI responses in seconds. This powerful tool identifies trends and reveals customer pain points to optimize your processes and elevate team performance. Drive smarter decisions with user and customer data delivered instantly.
Fast
CXplainAI provides blazing-fast access to your organization's documentation, helping your team resolve inquiries 98% faster.
Easy
With a simple setup and no document preparation required, CXplainAI is easy to onboard and start using immediately.
Secure
CXplainAI ensures enterprise-grade security, safeguarding sensitive data with advanced permissions and encryption.
Private
Protect your customers and employees' privacy with CXplainAI's built-in PII management and data privacy compliance.
The CXplainAI Advantage
The CXplainAI Advantage
