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CXplainAI Q&A Dashboard Admin DashboardUser DashboardExecutive Dashboard Reports Search Q&ASearch ConversationSearch FlagsFlags - Need AttentionNotification InboxUser ActivityDocument Inventory ? AI AI AI AI CXplain ai is powered by AI. Be aware that AI can makes mistakes. Be sure to verify important information. Ask a question Documents only Q&A: IT KBQ&A: HR-Training KBQ&A: CX Team KBQ&A: Public Web KBQ&A: AI Agent AI Pete Jones Start New Chat + PJ How can I help you today? How much does it cost to send a wire transfer? The cost to send a wire transfer is $20. Wire Transfer Procedures for Tellers 2024.pdf • Wire Transfer Fee: $20 per transfer (Outgoing or Incoming) Citations S

CXplainAI

Empower Your CX Team

Our internally-facing knowledge assistant delivers your CX team fast, secure, high-quality access to your internal knowledge, wherever it resides.  Intuitive dashboards and monitoring tools give executives and supervisors real-time visibility into trends, conflicting documents, customer pain points, and areas for service improvement.

Access answers from your documentation 98% faster.

Faster Answers
Why waste time hunting for information when fast, accurate answers are just a question away?

Increase employee accuracy and pinpoint outdated documents.

Higher Accuracy
The Cure for Chaos
Fewer Interruptions

Reduce supervisor and peer interruptions by 60%.

Slash employee training time by 50% and increase independence.

Better Training
Happier Customers

Earn lasting loyalty with exceptional customer service.

Hello, Pete Jones, I’m CXplainAI! Ask a question CXplain ai is powered by AI. Be aware that AI can makes mistakes. Be sure to verify important information Documents only How can I help you?

A Supercharged
Knowledge Assistant

CXplainAI is your organization’s trusted knowledge assistant, designed to supercharge access to you internal knowledge. 

CXplainAI:

Reduces time searching through your documentation

Minimizes supervisor interruptions

Shortens training time

With its intuitive interface and powerful AI capabilities, CXplainAI ensures your team can focus on delivering exceptional service, every time.

Instant Access to Your Policies, Procedures, and Processes

Ask a question to our custom-trained AI model and it will navigate your organization's policies, procedures, and processes to deliver instant answers. 

Clickable citations allow you to view the source documents for the AI's answer within the app or your browser. 

Receive, translate, and answer questions in over 50 languages to provide support for diverse teams and customers.

CXplainAI Q&A Dashboard Admin DashboardUser DashboardExecutive Dashboard Reports Search Q&ASearch ConversationSearch FlagsFlags - Need AttentionNotification InboxUser ActivityDocument Inventory ? AI AI AI AI CXplain ai is powered by AI. Be aware that AI can makes mistakes. Be sure to verify important information. Ask a question Documents only Q&A: IT KBQ&A: HR-Training KBQ&A: CX Team KBQ&A: Public Web KBQ&A: AI Agent AI Pete Jones Start New Chat + PJ How can I help you today? How much does it cost to send a wire transfer? The cost to send a wire transfer is $20. Wire Transfer Procedures for Tellers 2024.pdf • Wire Transfer Fee: $20 per transfer (Outgoing or Incoming) Citations S
sample of integrated document view feature

Integrated Document Viewer

CXplainAI's integrated document viewer enables you to view your documents used by the AI's answer side by side with your chat.

No more switching windows or hunting for documents. 

 

Optionally, the viewer can jump to relevant section(s) and highlight key passages, making it easy to see where in the document the AI found information to answer the question.  You can even search, download, or print your documents effortlessly, all within the same window.

Monitor With Ease

The CXplainAI Executive Dashboard delivers real-time metrics on user activity, AI training and feedback. Gain a clear overview of AI performance and focus on what matters most with intuitive, data-rich visualizations. 

 

Role-based permissions are included.

Pete JonesGeorge SmithTracy FortnerLynn OttoKai DavidsonTim ReynoldsRaj PatelElene PopovaDante RoddiMiguel GarciaLiam Connor Question Rating/Flagging in Range 0 50 100 150 200 200 300 350 400 450 500 464 7 9 226 115 200 104 95 90 86 85 78 187 184 119 CXplainAI Q&A Dashboard Admin DashboardUser DashboardExecutive Dashboard Reports Search Q&ASearch ConversationSearch FlagsFlags - Need AttentionNotification InboxUser ActivityDocument Inventory ? AI AI AI AI Q&A: IT KBQ&A: HR-Training KBQ&A: CX Team KBQ&A: Public Web KBQ&A: AI Agent AI Dashboard Admin DashboardUser DashboardExecutive Dashboard Top Users Today 0 1 2 3 4 5 6 Top Users In Range pete@sample.comgeorge@sample.comtracy@sample.comamy@sample.comkai@sample.comtim@sample.comtim@sample.comraj@smple.comelene@sample.com Flag Status (In Range) Needs Customer InputReady for CWAI ReviewUnhandledClosed - Not NeededClosed - FixedClosed - Needs Testing Question Classification (In Range) Loan InquiryAccount InquiryDebit Card InquiryGeneral QuestionTransactionsCertificate InquiryFee InquiryOnline Account OpeningWire TransferAccount Closure 4.8% 5.6% 7.6% 8.0% 10.4% 10.8% 10.8% 15.0% 24.4% 0 100 200 300 400 500 600 700 62.8% 25.6% 9.3% Pete Jones PJ pete@sample.comgeorge@sample.comtracy@sample.comamy@sample.comkai@sample.com
Insights Q&A AI Insights Top Trends in Questions Date Range: 11/1/2024 (UTC) to 11/14/2024 (UTC) Total Chat Messages Analyszed: 279 Al ANALYSIS OF USER ACTIVITY All Users

CXplainAI Insights: Patterns to Progress

The CXplainAI Insights Report analyzes team questions and AI responses in seconds. This powerful tool identifies trends and reveals customer pain points to optimize your processes and elevate team performance. Drive smarter decisions with user and customer data delivered instantly.

Fast

CXplainAI provides blazing-fast access to your organization's documentation, helping your team resolve inquiries 98% faster.

Easy

With a simple setup and no document preparation required, CXplainAI is easy to onboard and start using immediately.

Secure

CXplainAI ensures enterprise-grade security, safeguarding sensitive data with advanced permissions and encryption.

Private

Protect your customers and employees' privacy with CXplainAI's built-in PII management and data privacy compliance.

The CXplainAI Advantage

The CXplainAI Advantage

Learn more about how we can supercharge your CX teams

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