
AI for Every Industry
The Information Bottleneck
Your business thrives on precision and efficiency, but managing countless policies, procedures, and processes can make it challenging for your employees to find the right information quickly—whether they’re answering client questions, assisting guests, or delivering critical services.
As time goes on, information often becomes fragmented and hard to locate. This leads to wasted time, frustrated employees, and dissatisfied customers waiting for answers.
Our solutions are designed to eliminate the information bottleneck and ensure fast and accurate access to your organization's knowledge.
Breaking the Bottleneck
Our AI-powered solutions benefit everyone—from front-line customer service employees who need instant access to internal documentation, to teams researching information within your company, to external customers accessing real-time data. We help identify and fill gaps in your documentation, creating a comprehensive resource for every user.
Whether it’s delivering fast answers or enabling seamless self-service, our tools ensure your organization meets the demands of today’s fast-paced marketplace.


Seamless Integration with Your Systems


No integration is required, but our solutions can integrate seamlessly with your platforms such as SharePoint, OneDrive, Google Docs, and Zendesk. Easily add Single Sign-On (SSO) with Azure Entra (Active Directory) for a streamlined user administration.
Our AI tools help our clients boost efficiency, improve customer satisfaction, and achieve measurable results - without the headache.
Overview
misterb&b, the world’s leading LGBTQ+ travel platform with over one million users, offers short-term lodging options in 200 countries. Known for its commitment to providing a safe and inclusive environment, misterb&b differentiates itself by delivering a seamless experience for both hosts and travelers. To uphold its reputation for exceptional customer service, misterb&b sought an innovative solution to meet the complex demands of its two-sided marketplace.
Solution
misterb&b partnered with CurrentWave AI (CWAI), a leader in customer experience AI solutions, to address these challenges. CWAI integrated its CXchatAI API into misterb&b’s existing Zendesk chatbot, harnessing misterb&b’s existing knowledgebase to deliver fast, accurate answers in over 50 languages with AI. This AI solution reduced response times from 30 minutes with a live agent, to an average of just 3.34 seconds—transforming the customer experience.
Results & Benefits
Within six months of implementation, misterb&b saw a 20% reduction in support tickets and a 32% improvement in chatbot containment rate (the measure that indicates fewer users asking to speak with an agent after interacting with the chatbot) – reducing the need for users to escalate queries to a human agent. The enhanced AI capabilities allows misterb&b’s human agents to dedicate their time to more complex customer issues, further improving operational efficiency and customer satisfaction. These changes were reflected in misterb&b’s Trustpilot score, which rose to 4.1 stars—well above the 1.5-star average for traditional short-term rental services.
Case Study



Challenge
As a global travel service catering to both hosts and travelers, misterb&b encountered significant challenges in managing its diverse customer service needs. These included addressing hosts' inquiries about local taxes, assisting travelers with planning, and ensuring compliance with varying city regulations worldwide. The growing complexity of these demands called for a more efficient, scalable customer support system that could maintain service excellence and reinforce community trust.
Implementation
The CXchatAI API was seamlessly integrated into misterb&b’s Zendesk chatbot with minimal effort from the misterb&b team. The AI was trained on misterb&b's existing knowledgebase and continually undergoes further fine-tuning to ensure safe, accurate, and context-sensitive responses. This implementation allowed misterb&b to maintain its service standards throughout the transition, enabling a smooth shift to AI-enhanced customer service.
Conclusion
The collaboration between misterb&b and CurrentWave AI demonstrates how AI-driven solutions can dramatically enhance customer experience and operational efficiency in a complex, global marketplace. By reducing response times and easing the workload on human agents, CurrentWave AI has not only improved customer satisfaction but also helped misterb&b solidify its reputation as a trusted platform for LGBTQ+ travelers. This partnership serves as a powerful example of how AI can transform customer service for businesses.
OUR IMPACT - SUCCESS STORIES

CurrentWave AI has tremendously boosted our customer service, enabling our agents to focus on key customer issues and significantly enhancing the overall customer experience.
Francois de Landes de Saint Palais
COO & Co-Founder, misterb&b
OUR IMPACT - SUCCESS STORIES

By leveraging CurrentWave AI’s advanced capabilities, we’re offering our clients seamless and unparalleled access to their insurance claim information, setting a new industry benchmark.
Bliss Landon
President & CEO, U-PIC Shipping Insurance
