Our Products
Knowledgebase Solutions Driven by AI, Customized for You
CXplainAI
Empower Your CX Team
Our internal-facing knowledge assistant delivers your CX team fast, secure, high-quality access to your internal knowledge, wherever it resides. Intuitive dashboards and monitoring tools give executives and supervisors real-time visibility into trends, conflicting documents, customer pain points, and areas for service improvement.
CXchatAI
Empower Your Customers
Engage your customers with real-time, AI-powered chat on your website. CXchatAI seamlessly connects to your live data, providing instant, 24/7 assistance with the natural, conversational ease of advanced AI. Whether customers need to place orders, ask questions, or file claims, they get immediate responses—reducing wait times, enhancing satisfaction, and boosting your bottom line.
Access answers from your documentation 98% faster.
Faster Answers
What if you could ask your entire company's knowledgebase a question and get an immediate, actionable answer?
Increase employee accuracy and pinpoint outdated documents.
Higher Accuracy
Break the Information Bottleneck
Fewer Interruptions
Reduce supervisor and peer interruptions by 60%.
Slash employee training time by 50% and increase independence.
Better Training
Happier Customers
Earn lasting loyalty with exceptional customer service.
Solving the Challenges of Modern CX
At CurrentWave AI, we don’t just build solutions for CX—we live CX every day. That’s why our innovative tools are designed to provide instant, secure access to information for employees and real-time, conversational support for customers. With a human-centric approach and white-glove service, we empower your organization to deliver the seamless experiences today’s customers expect.
CX That Works
Because We Live CX
Fast Set-Up
Our typical solution is up and running within 1 business day.
Easy Implementation
No document prep needed. Implement with minimal IT involvement.
Secure Data
Your data is encrypted in motion and at rest, with optional PII redaction.
Human AI Training
Your AI will go from good to great with training by our human customer support team.
Our Process
FAQs
CurrentWave AI’s tools are designed with simplicity and speed in mind. CXplainAI provides blazing-fast access to documentation, cutting search times by 98% and reducing supervisor interruptions by 60%. With no document preparation required and an intuitive interface, your team can be up and running in as little as one business day. Plus, our white-glove service ensures you’re supported every step of the way.
Our products address the root causes of common CX issues, like long hold times and delayed responses. CXplainAI empowers employees to quickly find accurate information, while CXchatAI connects customers directly to your live data for instant, conversational support. This seamless access reduces friction, enhances satisfaction, and drives better outcomes for customers.
We pride ourselves on offering white-glove service throughout the lifetime of our engagement. This includes customized AI fine-tuning, ongoing human support, and regular updates to ensure your solution evolves with your needs. With CurrentWave AI, you’ll never feel like you’re going it alone.
Our tools are designed for rapid deployment and immediate impact. With no document preparation required, implementation can be completed in as little as one business day. From there, teams report significant improvements, including faster training times, reduced search delays, and higher customer satisfaction within weeks.
Yes. CurrentWave AI is SOC2 compliant.
We understand that security and data privacy are paramount. Our applications and infrastructure are cloud native and use industry best practices to keep your data secure and private.
Our entire application infrastructure, including AI models, is hosted on a single trusted platform (Microsoft Azure) so that all data and transactions are processed within a single environment, with zero use of 3rd-party sub-processors.
Your data is encrypted in motion and at rest. Your data is never used to train the AI foundation models. We do not use customer data, and we offer optional automated PII redaction for all AI questions included as part of our service.
Enter our Trust Center here.
