CXchatAI
Empower Your Customers
Engage your customers with real-time, AI-powered chat on your website. CXchatAI seamlessly connects to your live data, providing instant, 24/7 assistance with the natural, conversational ease of advanced AI. Whether customers need to place orders, ask questions, or file claims, they get immediate responses—reducing wait times, enhancing satisfaction, and boosting your bottom line.
Break the Information Bottleneck
What if you AI chatbot could deliver real-time data to your customers instantly?
Faster Answers
Access answers from your documentation 98% faster.
Higher Containment
Higher containment reduces the need to escalate to a human agent.
Fewer Interruptions
Reduce supervisor and peer interruptions by 60%.
Better Accuracy
Accurate information always available on demand.
Happier Customers
Earn lasting loyalty with exceptional customer service.
Provide Instant Answers to Your Website Visitors
Give your customers and members the answers they need—instantly and effortlessly—with a fully AI-powered chat that’s available 24/7. CXchatAI provides fast, conversational support on everything from products and rates to policies and FAQs, using the public content already available on your website.
Responses can also draw from custom, organization-specific content you choose to include, ensuring your visitors are fully informed and engaged.
Zendesk Integration and More
CXchatAI's API integrates seamlessly with platforms like Zendesk. Experience significant improvement in chatbot containment rates, happier customers, and a team that's more productive than ever - without ripping and replacing anything.
Real-Time Transactions and Live Data 24/7
CXchat's API can check order and claim status 24/7 using real-time dynamic data from your system and static data hosted from your knowledgebase. Customers can place orders and make claims instantly, eliminating lag time and boosting your bottom line.
Keep Visitors Engaged in the Process
Keep visitors engaged and the process moving by providing direct links to relevant web pages—such as membership sign-ups or loan applications—guiding users to take the next step without friction.
Behind the scenes, built-in AI reporting and our CXplainAI Insights feature reveal what your visitors are asking most about your products and services, giving you actionable data to improve content, support, and member experience—all accessible directly within CXplainAI.
Fast
Provide the instant answers your customers have come to expect.
Easy
Our API can be deployed quickly with little burden to your IT team.
Secure
Your data is always secure with our cloud native application infrastructure.
Private
Keep data private with our advanced PII management.
The CXchatAI Advantage
