CurrentWave Voice · AI for customers Portal add-on
Every call answered. Instantly.
A real-time, AI-powered phone assistant your customers can call in to—24/7.
CurrentWave Voice answers in natural conversation, in your brand's voice, connected to your live data and knowledge base. Customers get accurate answers and check real status by phone—no phone trees, no hold music.
Voice Assistant
Every missed call is a missed customer. Every answered one ties up your team.
Callers hit hold music, voicemail, or after-hours dead ends, while your agents spend their day repeating the same answers. CurrentWave Voice picks up every call instantly, 24/7, and takes that weight off your call center, saving time and money.
Pick up every call—the moment it rings.
CurrentWave Voice greets callers in natural conversation and answers on everything from products and rates to policies and FAQs—drawing on your knowledge base and the public content already on your website. Every answer is grounded in a real source, so callers can trust it.
- Natural, conversational speech in your brand's voice
- Grounded in your sourced knowledge—no guessing
- Hands off to a human seamlessly when needed
Check real status—right on the call.
CurrentWave Voice connects to your live systems to check order and claim status, confirm details, and even take action—24/7. Callers get real answers about their own account in seconds, so lag time and repeat calls disappear.
Live data means the service systems that hold your order, claim, ticket, and scheduling records. CurrentWave does not integrate with core banking or transaction processing systems, so account data stays where it already lives.
- Live order, claim & transaction status by phone
- Secure verification before sharing account details
- Deflects routine calls so agents focus on the hard ones
Drops into the number you already use.
CurrentWave Voice connects to your telephony and the same live data and knowledge sources that power Portal and Chat—so answers stay consistent across web and phone. Route calls to it fully or as overflow, and hand off to a live agent whenever it makes sense—without ripping and replacing anything.
Fast, easy, secure, private.
Fast
Answers callers instantly, with no menus, no queue, and no hold music.
Easy
Connects to your existing number and stack with little burden to IT.
Secure
Enterprise-grade security with verification before sharing details.
Private
Advanced PII management on every call keeps caller data protected.
Phone trees frustrate callers. Ours actually helps.
- "Press 1" menus and dead ends
- Long holds and callbacks
- Can't check real, live status
- Answers vary by who picks up
- Only open during business hours
CurrentWave Voice- Natural conversation—just ask
- Answered instantly, every time
- Real-time status from your live systems
- One consistent, sourced answer
- Available 24/7, many language options available
Give every caller an instant answer.
See how CurrentWave Voice turns your phone line into an always-on, instantly helpful front door.