The CurrentWave family
One platform. Three ways to put your knowledge to work.
CurrentWave Portal puts your internal knowledge at every employee's fingertips. Chat and Voice extend that same trusted knowledge to your customers—on your website and over the phone.
The internal knowledge assistant. Ask in plain language and get instant, sourced answers from your policies, procedures, and processes—capture, retrieval, health, and analytics in one platform.
- Clickable citations + integrated document viewer
- Insights & executive dashboard
- Human-guided AI tuning
Real-time, AI-powered chat for your website. Connected to your live data and knowledge base, it gives customers instant, sourced answers 24/7—in your brand's voice.
- Real-time order, claim & transaction status
- Deep-links that guide the next step
- Integrates with Zendesk & more
A real-time, AI-powered virtual assistant your customers can call in to—delivering instant, accurate answers by phone. Connected to your live data and knowledge base, in your brand's voice.
- Natural, conversational phone support
- Answers from your live data, 24/7
- Reduces hold times and call volume
One source of truth, everywhere it's needed.
Portal is the core—where your knowledge lives and stays reliable. Chat and Voice extend that same trusted knowledge to your customers, so every answer is consistent across every channel.
Break the information bottleneck.
What if you could ask your entire company's knowledgebase a question and get an immediate, actionable answer?
Faster Answers
Access answers from your documentation 98% faster.
Higher Accuracy
Increase employee accuracy and pinpoint outdated documents.
Fewer Interruptions
Reduce supervisor and peer interruptions by 60%.
Better Training
Slash employee training time by 50% and increase independence.
Happier Customers
Earn lasting loyalty with exceptional customer service.
Not sure where to start? We'll help.
Tell us how your team and customers get answers today—we'll show you where CurrentWave fits.