I don't think I can quite put into words how impactful your platform, this partnership, and your continuous enhancement of this product have meant to our organization. It's just part of our culture now that a year ago didn't exist. The platform (we call her ‘Ella’) is another employee. It addresses the questions that can't be answered. That's made us better as an organization and so much more efficient. It's hard to describe, but I see it and feel it. Every week I see some reference to how people are using this and how impactful it is. It's been a great partnership.
Chris Sibila
Chief Information Officer, Financial Center First Credit Union
In the first week of CurrentWave, we estimate over 25 hours of time was freed up. Staff are more able to problem solve on their own with CurrentWave. Whereas prior to CW, staff would seek out a peer or manager for a question, they are now able to obtain an answer and research on their own without digging through shared drives and cloud storage. I've been at the credit union for 11 years, and CW can already answer more questions quicker and more accurately than I can!
Nathan Grossenbach
President & CEO, Shoreline Credit Union
Working with the CurrentWave AI team has been a game-changer for us. Their AI knowledgebase tool is incredibly fast, delivering accurate answers from our documentation regarding policies, processes, and procedures. Our team can now get immediate and accurate answers when they need it, and this has significantly simplified our daily tasks. We highly recommend CurrentWave AI's services to any credit union looking to transform their operations.
Robb White
CEO, IH Credit Union
Our experience with the CurrentWave AI team has been outstanding. Their solution has revolutionized our operations, with our employees actively using it daily. We were confident AI would be a game changer for us, but the results have been even better than expected. It has changed the way we onboard new employees, creating a much better learning environment. We highly recommend Pete and his team to any credit union seeking to enhance and streamline their work processes.
Beth Willis
AVP Operations, IH Credit Union
I was pleasantly surprised by how well CurrentWave AI handled a customer's complex payment issue. The AI's response was exactly what I would have provided myself. We are witnessing continuous advancements in how our customers are supported through AI via our Zendesk chatbot. Traditional chatbots could not have handled this level of complexity
Luis Albornoz
Customer Service Supervisor, misterb&b
We are thrilled to embark on this journey with CurrentWave AI. Our collaboration leverages the unique strengths of both our companies, particularly CurrentWave AI's cutting-edge technology and white-glove approach. Marine is excited to be on the forefront of AI innovation, tackling some of the most pressing challenges in our sector, and accelerating our mission to advance the financial lives of our members.
Joumana Mcdad
Chief Service Delivery and Experience Officer, Marine Credit Union
Partnering with CurrentWave AI represents a significant step for U-PIC. This integration is a clear demonstration of our commitment to innovation and customer satisfaction. By leveraging CurrentWave AI's advanced capabilities, we're offering our clients seamless and unparalleled access to their insurance claim information 24 hours a day, setting a new industry benchmark.
Bliss Landon
President & CEO, U-PIC Shipping Insurance
CurrentWave AI changes the frontline experience. Where our staff once clicked layers deep into a policy folder while a member waited, they now ask a question and get a concise answer on the spot. Staff can also flag any question the system cannot answer, showing leaders where the documentation has gaps.
Tyler Valentine
President & CEO, StagePoint Federal Credit Union
Through our partnership with CurrentWave AI and the integration of their CXchat API, we are boosting our operational efficiency and improving our customer support. This partnership will empower our team and enhance our ability to support our customers with personalized, responsive service.
Francois de Landes de Saint Palais
COO & Co-Founder, misterb&b
The ability to open and view the referenced sources for flagged items and older questions - absolutely amazingly helpful. Can't thank you enough!
Hope Johnson
Manager, Learning & Development, St. Louis Community Credit Union
We really love this system and the company! This system has really helped improve not only our quality of service but our team's ability to self-serve. It truly answers 90% of our questions within 3 seconds WITH documentation! The other 10% is usually because we didn't ask "the right question". If we find that we don't have a process or procedure uploaded, we create one and get it uploaded. It is truly a game changer.
Melanie Kennedy
President & CEO, Southwest Financial
Game changer. What I love most is that they've gone beyond basic knowledge capture. Their platform brings knowledge retrieval, health, and real-time insights together to anticipate the needs of our team, so we can anticipate the needs of our members.
Kristin Steede
AVP of Learning + Development, Verve, a Credit Union
Partnering with CurrentWave AI positions us to elevate our member service and engagement to new heights. With their AI-driving solutions, we're excited to serve our members even better and stay at the forefront of innovation in our industry.
Mark Hettinger
President & CEO, GFA Federal Credit Union
Being tasked in new areas, AI has been instrumental in finding the policies and procedures that I have been looking for ensuring that the tasks are being completed accurately. AI has saved me hours of trying to search manually.
Member Experience Manager
GFA Federal Credit Union
The technology is fascinating and your support team is amazing! You'd expect an AI company to be pretty nimble and CurrentWave AI doesn't disappoint. Thanks for helping us to empower our team with the knowledge they need - right when they need it!
Vicki Owens
Chief Administrative Officer, Volt Credit Union
