Pete Lunenfeld

As banks grow, institutional knowledge becomes harder to access, govern, and preserve. This article explores how banks are using explainable AI to reduce operational risk, improve onboarding, and ensure consistent, trusted information across teams.

How a Global Travel Platform Reduced Support Response Time to Seconds With AI Overview misterb&b is the world’s leading LGBTQ+ travel platform, serving more than one million users across 200 countries. The platform connects travelers with short-term lodging while fostering a safe, inclusive, and trusted environment for both hosts and guests. As a global, two-sided marketplace, misterb&b is known for its commitment to exceptional customer service. To maintain that standard while scaling...

The Problem In most small and mid-sized banks, information lives everywhere — in shared drives, emails, or the heads of your most experienced people. When a customer calls with a question, it’s not that your team doesn’t know the answer — it’s that they can’t find it fast enough . Every minute someone spends hunting through files or asking around the branch is time lost to the customer. Over a week, those minutes add up. Over a year, they become thousands of hours that could’ve gone toward...