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CurrentWave Chat · AI for customers Portal add-on

Answers your customers can't wait for.

Real-time, AI-powered chat on your website, instant, sourced, and available 24/7.

CurrentWave Chat connects to your live data and knowledge bases to answer in your brand's voice, with the natural, conversational ease of advanced AI. Customers place orders, ask questions, and file claims in seconds, cutting wait times and lifting satisfaction.

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24/7 availability Live data & knowledge base Deploys in a day
goldenoaksfcu.com
Golden Oaks Financial
SaveSpendBorrowApply
Member Login
Navigate your financial plans
Auto Loans
Mortgages
Savings
Golden Oaks AI Assistant
What would you like to know?
Ask a question
The cost of the status quo

Your customers have questions at midnight. Your team clocks out at five.

Visitors wait on hold, dig through pages, or leave. Your staff answers the same questions again and again, and every unanswered moment is a customer slipping away. CurrentWave Chat closes that gap.

98%
Faster answers from your documentation and live systems.
24/7
Always-on support, with no wait times, no queue, and no after-hours gap.
60%
Fewer escalations to human agents with higher containment.
Instant answers, 24/7

Give visitors the answers they need the moment they ask.

CurrentWave Chat delivers fast, conversational support on everything from products and rates to policies and FAQs, drawing on the public content already on your website, plus any custom, organization-specific knowledge you choose to include.

  • Natural, conversational answers, instantly and effortlessly
  • Draws on the public content already on your website
  • Adds custom, organization-specific content to keep visitors fully informed
Riptide B&B Host Assistant
What would you like to know?
I need help publishing my listing
Riptide B&B assistant mascot
To publish your listing, login to your account, click on 'My Listings', then 'List my Property'. Complete the required forms and publish your listing once ready. You can edit your information later if needed.
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Keep the process moving

Don't just answer. Guide the next step.

CurrentWave Chat keeps visitors engaged by dropping direct links to the exact page they need, such as membership sign-ups, loan applications, and claim forms, so momentum never stalls. Behind the scenes, built-in reporting reveals what visitors ask most, giving you data to sharpen content and experience.

  • Deep-links guide users straight to the next action
  • Insights on top questions surface in CurrentWave Portal
  • Turn every conversation into content you can improve
Golden Oaks AI Assistant
What would you like to know?
Do you offer loans for recreational vehicles?
Golden Oaks
Yes, we offer loans for recreational vehicles at Golden Oaks Federal Credit Union. This includes financing for motorcycles, boats, personal watercrafts, recreational vehicles (RVs), snowmobiles, all-terrain vehicles (ATVs), utility task vehicles (UTVs), and trailers. If you need more details about rates or terms, please let me know which type you're interested in.
View RV loan rates Start an application
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Live data & integrations

Real-time transactions and live data, 24/7.

CurrentWave Chat can check order and claim status 24/7, using real-time dynamic data from your systems together with the static content hosted in your knowledge base. Customers place orders and make claims instantly, eliminating lag time.

Live data means the service systems that hold your order, claim, ticket, and scheduling records. CurrentWave does not integrate with core banking or transaction processing systems, so account balances and transactions stay in the digital banking your customers already use.

It integrates seamlessly with platforms like Zendesk, driving a significant improvement in containment rates, happier customers, and a more productive team, without ripping and replacing anything.

No rip-and-replace. Deploys alongside what you already run.
AEL Insurance Chat
What would you like to know?
AEL Insurance logo
How can I help? For claim status, tell me the claim ID and tracking number.
My claim number is 747570
My tracking number is 673FB3BE2F0BD
AEL Insurance logo
Your claim ID 747570 has a status of Paid. Would you like to know anything else about this claim?
Can you tell me when it was paid?
AEL Insurance logo
Your claim ID 747570 was paid on 12/6/24.
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Your knowledge & live systems
Live data
Order systems
Claims & policy
Knowledge base
Website content
Custom docs
Platforms you already use
SharePoint
Engageware
Confluence
Google Docs
Zendesk
+ more via API
Built for real deployments

Fast, easy, secure, private.

Fast

Provide the instant answers your customers have come to expect, with no wait times and no queue.

Easy

Our API deploys quickly with little burden to your IT team, delivering value on day one.

Secure

Your data is always protected with our cloud-native application infrastructure.

Private

Keep data private with advanced PII management built into every conversation.

The CurrentWave Chat advantage

Generic chatbots frustrate customers. Ours resolves them.

Traditional chatbots
  • Rigid decision trees and canned replies
  • No access to live data, so it can't check real status
  • Answers with no sources you can trust
  • Low containment, so it escalates constantly
  • No visibility into what customers ask
CurrentWave Chat
  • Natural, conversational AI in your brand's voice
  • Real-time order, claim & transaction status
  • Every answer cites its source documents
  • Higher containment, so fewer escalations to agents
  • Built-in reporting on every question asked

Supercharge your customer experience.

See how CurrentWave Chat turns your website into an always-on, instantly helpful front door.

Get Started Today Book a Demo