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Waves

INSURANCE COMPANIES

Deliver Real-Time Access to Your Customers via AI

Our suite of products is easy to implement and provides real-time, 24/7, dynamic customer service assistance by connecting your customers directly with your live data with the naturalness and ease that only AI can deliver.

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Your data is always secure with our cloud native application infrastructure with advanced PII management.

CXchat API: Real-Time Conversation

Live Data 24/7

CXchat API can answer customers’ inquiries and interactions 24/7 using real-time dynamic data from your system via API and static data hosted from your knowledgebase. 

​Natural Language

​We select and train the right AI models for your requirements and upgrade you automatically.

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Real-Time Transactions

Customers can place orders and make claims instantly, eliminating lag time and boosting your bottom line.

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Product Sales

Our AI can provide 24/7 sales support, ensuring that every sales opportunity is met with friendly, knowledgeable service that is ready to transact. 

Automated Support

Check order and claim status in real time.  Answer questions on procedures based on your customer’s profile.

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Easy integration

Adding our AI enabled chat to your system is easy:  drop in our pre-built web AI chat widget or interact directly with our API and design your own AI UI.

"By leveraging CurrentWave AI’s advanced capabilities, we’re offering our clients seamless and unparalleled access to their insurance claim information, setting a new industry benchmark."
- Bliss Landon, President & CEO, U-PIC Shipping Insurance
CXplainAI: Unlock Your Knowledgebase

higher efficiency

CXplainAI allows staff to provide answers to members in seconds instead of minutes.  Up to 7x faster than traditional methods.

Higher productivity

Average member hold times dropped from an average of

5 minutes to 6 seconds.

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Peer and supervisor interruption rates

dropped 60%.

Higher satisfaction

Credit union teams rated CXplain.ai a 9.3 out of 10 in improving member support by being faster and more accurate.

Learn more about how we supercharge CX teams.  Book a demo here.
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