Delight Your Members with a Supercharged CX Team
We don't use AI to replace your CX team.
We use AI to give your CX team superpowers.
Our flagship product, CXplainAI, is an easy to implement and easy to use application that uses AI to give your teams ultra-fast, high-quality access to the information locked in your company’s knowledgebases.
Proven Results
higher efficiency
CXplainAI allows staff to provide answers to members in seconds instead of minutes. Up to 95% faster than traditional methods.
Higher productivity
Average member hold times dropped from an average of
5 minutes to 6 seconds.
- - -
Peer and supervisor interruption rates
dropped 60%.
Higher satisfaction
Credit union teams rated CXplainAI a 9.3 out of 10 in improving member support by being faster and more accurate.
Executive Testimonials
The CurrentWave AI Advantage
White Glove Approach
We customize each AI implementation to your credit union's needs.
AI Selection & Management
We select and train the right AI models for your requirements and upgrade you automatically.
Multi-Lingual
Receive, translate, and answer questions in over 30 languages.
Data Privacy and Security
Cloud-native and secure application infrastructure with advanced PII management
Continuous Ingestion
We support your need for continual updates to your data and knowledgebases.
Management Tools & Reports
Dashboards, reports, automated insights, & role-based permissions are included for your team.
Instant Feedback
We natively incorporate user feedback in-app for continual AI training and updates.
Data Curation
We refine and manage your data to deliver superior AI insights, so you don’t have to.
With You For The Long Haul
We provide human support + human AI fine tuning for the lifetime of our engagement.